F A Q & TERMS AND CONDITIONS

Within Australia We offer Free shipping on orders over $200 There is a Flat rate shipping fee of $12 for orders under $200 within Australia. There is a pick up option (Sydney only) at Martin Place station Mondays to Fridays between 8.30am to 4.30pm. (When Covid restrictions no longer apply) International Shipping We ship via Australia Post New Zealand parcels are charged AU$25 for Standard Shipping All other countries AU$35 for standard shipping Please note that we are not responsible for lost mail, or for any duties or taxes/VAT once it reaches your country Please note that the above rates only apply for international orders less than 1.5kg, and if your order exceeds the said weight, we will contact you for additional top ups.

Please note that all refunds are made via STORE CREDIT In the event that your item is faulty, or in case of a wrong item delivered, size issues, please contact us within 24 HOURS upon receipt of item, and we will request you to forward us the item within 7 working days for a replacement, or refund of the value of goods (not including shipping fees) via store credit. Please note that shipping fees to and from the customer are borned by the customer. Please note that there are no refunds for items which are customized to your preference or those that are marked down, on sale or sold via flash sales. Please note that we do not offer refunds for change of minds, or if the order has dispatched and not reached you(missing parcels) Non contact within 24 hours to inform of any damage, constitutes to change of mind. Steps for return: Contact us to inform intention to return within 24h at nola.n.friends@outlook.com Please forward us a valid tracking within 7 working days upon our confirmation. Failure to provide us in the stipulated timing will result in us marking your order as fulfilled and no further returns will be processed. Please ensure that the items being returned are unwashed, and unused with our Nola tag still attached. Please ensure no stains, perfume are on the item as this will result in deductions, or no refund according to the extent of damage. Once we have received your return, we will be in touch via email to provide your store credit details.

Please contact us to check if the item is available for reserve, or pre order.